Refund policy

REFUND POLICY

PAG LABS — Last updated: June 2025

Overview

At PAG LABS, we stand behind the quality of our products. We offer two distinct refund and return options outlined below. Please read this policy carefully before making a purchase.

1. 90-Day Satisfaction Guarantee

We offer a 90-day satisfaction guarantee on eligible products. If you have completed a full 90-day program and are not satisfied with your results, you may be eligible for a refund under the following conditions:

You must contact us within 10 days following the end of your 90-day program period (i.e., between day 90 and day 100 from the date of receipt).
Your refund request must be submitted by email to contact@paglabs.store, including your order number and a brief description of your experience.
Requests received outside this 10-day window will not be eligible for a refund under the satisfaction guarantee.
The satisfaction guarantee applies to one order per customer. Repeat or bulk orders are not eligible.

Upon verification of your request, approved refunds will be processed to the original payment method within 5–10 business days.

2. 30-Day Unopened Product Return

We accept returns of unopened, sealed products within 30 days of the date of delivery.

The product must be in its original, unopened, and undamaged packaging.
You must contact us at contact@paglabs.store within 30 days of receipt to initiate the return and receive a return authorization and return shipping address.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item, damaged product, etc.).
Refunds will be processed within 5–10 business days of our receipt and inspection of the returned item.

Products that have been opened, used, or damaged by the customer are not eligible for return under this policy.

3. Non-Refundable Items

The following are not eligible for return or refund:

Opened or partially used products (except under the 90-day satisfaction guarantee).
Products returned without prior authorization.
Products returned after the applicable return window has expired.
Gift cards or promotional credits.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at contact@paglabs.store within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

5. EU Right of Withdrawal

Consumers resident in the European Union have the right to withdraw from a purchase without giving reasons within 14 days from the date of receipt of the goods, in accordance with EU Directive 2011/83/EU. To exercise this right, notify us at contact@paglabs.store within the 14-day period. You will then have 14 additional days to return the product. Return shipping costs are borne by the customer. Refunds will be processed within 14 days of receipt of the returned goods.

Note: The right of withdrawal does not apply to goods that have been unsealed after delivery and are not suitable for return on hygiene grounds.

6. How to Request a Refund or Return

To initiate any refund or return request, email us at contact@paglabs.store with the following information:

Full name and order number
Date of purchase and date of receipt
Reason for return or refund request
Photos of the product and packaging (if applicable)

We will respond within 2 business days to confirm eligibility and next steps.