Shipping policy
SHIPPING POLICY
PAG LABS — Last updated: June 2025
1. Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email upon purchase, and a shipping confirmation email with tracking information once your order has been dispatched.
2. Estimated Delivery Times
The following delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier availability, and circumstances outside our control.
United States (Primary Market)
- Standard Shipping: 3–7 business days
- Express Shipping: 2–3 business days (where available)
European Union
- Standard Shipping: 5–10 business days
- Delivery times may vary by country
Rest of World
- Standard Shipping: 7–21 business days
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination address and selected shipping method. Promotional free shipping offers, when available, will be applied automatically at checkout.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24–48 hours for tracking information to become active.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and related fees may be charged by the destination country's customs authority. These charges are the sole responsibility of the recipient. PAG LABS has no control over these fees and cannot predict their amount.
We recommend contacting your local customs office for more information before placing an international order.
6. Shipping Delays
PAG LABS is not responsible for shipping delays caused by:
- Carrier delays or disruptions
- Customs clearance procedures
- Severe weather or natural events
- Incorrect or incomplete shipping address provided by the customer
- Any other circumstances beyond our reasonable control
If your order has not arrived within the estimated delivery window, please first check your tracking information. If the issue persists, contact us at contact@paglabs.store and we will assist in investigating with the carrier.
7. Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, PAG LABS is not responsible for lost or stolen items. If you believe your package was lost in transit (tracking shows no movement for an extended period), please contact us at contact@paglabs.store within 30 days of the expected delivery date and we will open an investigation with the carrier.
8. Incorrect Shipping Address
Please ensure your shipping address is accurate and complete before submitting your order. If you realize an error immediately after placing your order, contact us at contact@paglabs.store as soon as possible. We cannot guarantee address changes after an order has been processed. PAG LABS is not responsible for orders shipped to an incorrect address provided by the customer.
9. Contact
contact@paglabs.store — +33 7 45 71 97 44